- For orders made through our website, refunds will be processed through our secure payment provider.
- The refunds will be reflected in your next bank statement or 2 weeks later and a refund receipt will be emailed out as well.
- If you feel you have received a refund in error, or have not yet received your refund after 2 weeks, kindly contact customer service at elegantfloralgift@yahoo.com or drop us a Whatsapp at +65 8728 8118.
- For Bank Transfer transactions, do contact us or drop us a whatsapp at +65 8728 8118. and we will tend to your enquiries.
- To make a cancellation, kindly contact customer service at elegantfloralgift@yahoo.com or Whatsapp +65 8728 8118.
- Cancellations must be made at least 5 days in advance, anything lesser than that will be subjected to only a 50% refund as flowers are perishable items.
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